Refund policy

Return & Refund Policy

Last Updated: November 3, 2026

At Buff Mower, customer satisfaction is important to us. We strive to provide high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, we're here to help.

1. Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The product must be returned in its original packaging.

  • Proof of purchase or an order number is required.

  • The item must include all original accessories, manuals, and components.

2. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Used or damaged products not caused by shipping or manufacturing defects.

  • Products returned without original components or packaging.

  • Items marked as final sale or non-returnable.

  • Products that have been modified or improperly installed.

Defective, damaged, or incorrectly shipped items will be reviewed individually.

3. How to Request a Return

To initiate a return, please contact our customer support team:

Email: support@buffmower.shop
Phone: 559-453-4835

Please provide:

  • Your order number.

  • The product you wish to return.

  • The reason for the return.

  • Photos or videos if the item arrived damaged or defective.

Our support team will review your request and provide return instructions and the appropriate return authorization.

Please do not send products back without receiving return instructions from our team.

4. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the return is due to our error or a defective product.

5. Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Include your order number and clear photos or videos showing the issue. We will work with you to arrange an appropriate solution, such as a replacement, repair, or refund.

6. Exchanges

If you need to exchange an item, please contact our support team. Exchanges are subject to product availability and approval.

7. Return Shipping Costs

Customers are generally responsible for return shipping costs unless the return is caused by an error on our part or an approved defective-product claim.

For approved returns, our team will provide the necessary shipping instructions.

8. Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

Orders that have already been processed or shipped may no longer be eligible for cancellation and may need to follow our standard return procedure.

9. Contact Information

If you have any questions about our Return & Refund Policy, please contact us:

Buff Mower
3075 Tamar Rd
Wasilla, AK 99654
United States

Email: support@buffmower.shop
Phone: 559-453-4835
Website: https://buffmower.shop

We appreciate your business and thank you for shopping with Buff Mower.