Shipping policy

Shipping Policy

Last Updated: November 3, 2026

At Buff Mower, we are committed to providing a smooth and reliable delivery experience. This Shipping Policy explains how orders are processed, shipped, and delivered when you shop at https://buffmower.shop.

1. Order Processing Time

Orders are generally processed within 1–3 business days after payment confirmation.

Business days are Monday through Friday, excluding public holidays.

Please note that processing times may be longer during holidays, promotional periods, or periods of high order volume.

You will receive an order confirmation email after placing your order.

2. Shipping Destinations

We currently offer shipping within the United States.

Shipping availability may vary depending on the product, delivery address, and carrier restrictions.

Some oversized or heavy equipment may require special shipping arrangements.

3. Shipping Times

Estimated delivery times are:

  • Standard Shipping: 3–7 business days.

  • Oversized Equipment: 5–10 business days.

  • Special-Order Items: Delivery times may vary depending on availability.

These timeframes are estimates and are not guaranteed. Actual delivery times may vary due to carrier delays, weather conditions, holidays, or other circumstances beyond our control.

4. Shipping Costs

Available shipping costs will be displayed during checkout before you complete your purchase.

Shipping charges may vary depending on the product, order size, weight, and delivery destination.

Any applicable shipping fees will be clearly presented before payment.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.

Please allow 24–48 hours for tracking information to become active after receiving your shipping notification.

6. Shipping Delays

Although we work with reliable shipping carriers, delays can occasionally occur.

Buff Mower is not responsible for delays caused by:

  • Severe weather conditions.

  • Carrier operational issues.

  • Natural disasters.

  • Public holidays.

  • Incorrect or incomplete shipping addresses.

  • Other circumstances beyond our reasonable control.

If your shipment appears delayed, please contact our customer support team for assistance.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details when placing an order.

If you notice an incorrect address, please contact us immediately.

We cannot guarantee address changes once an order has been processed or shipped.

Additional fees may apply if a shipment needs to be redirected or reshipped.

8. Damaged or Missing Packages

If your order arrives damaged or appears to be missing, please contact us within 48 hours of delivery or when the issue is discovered.

Please provide:

  • Your order number.

  • A description of the issue.

  • Photos of the damaged packaging or product, if applicable.

We will review the situation and work with the shipping carrier to find an appropriate resolution.

9. Delivery Issues

If tracking shows that your package has been delivered but you have not received it, please:

  • Check around your delivery location.

  • Ask household members or neighbors.

  • Contact the shipping carrier using your tracking number.

If the package is still missing, contact our support team so we can assist you.

10. Contact Information

For questions regarding shipping, delivery, or order tracking, please contact us:

Buff Mower

3075 Tamar Rd
Wasilla, AK 99654
United States

Email: support@buffmower.shop
Phone: 559-453-4835
Website: https://buffmower.shop

Thank you for choosing Buff Mower. We appreciate your business and look forward to serving you.